BIG LOVE SWIM CLUB                                                                   

TERMS & CONDITIONS

Participation terms & conditions

By participating you declare you are of good health, that you meet the fitness and other requirements as agreed by your coach when booking and that you take part entirely at your own risk.  All swimmers must be women aged 18+ years.

By joining this session(s) you do so at your own risk. We will provide water safety cover where required and ask that the equipment / kit listed must be worn for safety reasons.

If you decide to leave a session without supervision you do so at your own risk and neither Big Love Swim Club nor any of the coaches contracted by Big Love Swim Club will accept any responsibility for you.

Please inform us if you have any relevant medical conditions we need to know about by completing the Medical & Fitness Questionnaire emailed to you.

If you ignore any advice given regarding equipment or safety you do so at your own risk.

You accept these terms and will hold no-one else accountable for any incident that may occur during your session.

Big Love Swim Club reserve the right to cancel your session if they deem the conditions unsafe.

Big Love Swim Club also reserve the right the refuse a participant if they do not have the correct equipment or deem them not to be fit enough, able enough or in good health.

Photographs and film may be taken during the session. Participants give Big Love Swim Club the right to use pictures and film material taken during the session to be used free of rights in marketing, press material, internet and television, for the purposes of social media and website information.

 

Booking/payment terms & conditions

By booking and making payment you agree to these booking terms and conditions:

All bookings are made subject to availability. Confirmation of your booking will be sent by email.

Payment in full is required to secure your booking. If payment is not received within 5 days from the date of the booking confirmation, your place will be offered to people on a waiting list.

ALL bookings are non-transferrable and cannot be transferred to another person, unless expressly agreed with Big Love Swim Club.

 

Cancellations

Indoor Pool sessions

Fees are non-refundable for all 1-1 / private group coaching sessions and group courses.

In the event that a 1-1 / private group session or group course is cancelled by Big Love Swim Club, a refund will be offered.  In the event that a session that is part of a group course is cancelled by Big Love Swim Club, a part-refund will be offered equivalent to the % proportion of total fees.

If you are late, your session will still finish at the end of your allocated session time.

If you do not attend for any session, for whatever reason, no refund will be offered.

 

Open Water sessions

For all open water courses, cancellations must be made by email or text message at least one week prior to the start of the course.  In this case a refund will be offered.  If notification to cancel is less than one week prior to the start of the course, no refund will be offered.

For all open water 1-1 / private group coaching sessions, cancellations must be made by email or text at least 48 hours prior to the start of the session. In this case a refund will be offered.  If notification to cancel is less than 48 hours prior to the start of the session, no refund will be offered.

If you are late, your session will still finish at the end of your allocated session time.

If you do not attend for your session, no refund will be offered.

We will always do our best to ensure your session goes ahead, however, we reserve the right to cancel or reschedule any bookings due to reasons beyond our control such as venue closure or timetabling changes, safety issues, adverse weather conditions or extreme circumstances. Big Love Swim Club will endeavour to give all participants as much notice as possible.